PAIA Manual of Topless Tours (Pty) Ltd t/a Xplorer Tours

Last Updated: 01 June 2025

1. Introduction

Topless Tours (Pty) Ltd t/a Xplorer Tours (“Xplorer Tours”, “we”, “us”, “our”) operates guided tours, transport, and related tourism services within South Africa. This PAIA Manual provides information on the records we hold and explains how data subjects may request access to information as contemplated in PAIA and POPIA.

2. Company Information

  • Legal Name: Topless Tours (Pty) Ltd t/a Xplorer Tours
  • Registration No.: 2002/013123/07
  • Physical Address: 36 Auckland Street, Paarden Eiland, Cape Town, 7405
  • Postal Address: Paarden Eiland, Cape Town, 7420
  • Telephone: +27 (21) 511 6000
  • Email: info@xplorertours.co.za

3. Information Officer Contact Details

  • Name: Claus Tworeck
  • Designation: Information Officer
  • Telephone: +27 (21) 511 6000
  • Email: info@xplorertours.co.za

Note: The Information Officer has been duly appointed and registered with the Information Regulator.

4. Guide on PAIA

The Human Rights Commission Guide on how to exercise access to information rights is available from:

5. Applicable Legislation

Xplorer Tours complies with, inter alia, the following legislation:

  • Companies Act, 71 of 2008
  • Basic Conditions of Employment Act, 75 of 1997
  • Labour Relations Act, 66 of 1995
  • Income Tax Act, 58 of 1962
  • Value-Added Tax Act, 89 of 1991
  • Unemployment Insurance Act, 63 of 2001
  • Protection of Personal Information Act, 4 of 2013 (POPIA)
  • Promotion of Access to Information Act, 2 of 2000 (PAIA)
  • Consumer Protection Act, 68 of 2008
  • National Road Traffic Act, 93 of 1996

6. Categories of Records Held

  • Internal Records: Incorporation documents, board resolutions, financial and tax records, insurance policies
  • Personnel Records: Employment contracts, payroll, leave, performance, training records
  • Customer Records: Booking details, account and payment info, feedback, correspondence
  • Supplier Records: Contracts, SLAs, invoices, payment records
  • Marketing Records: Mailing lists, consents, campaign data
  • Operational Records: Fleet documentation, health & safety records, licenses, incident reports

7. Process for Requesting Access to Records

Requests must be submitted in the prescribed format (Form 2) and directed to the Information Officer via:

  • Email: info@xplorertours.co.za
  • Postal Address: Paarden Eiland, Cape Town, 7420
  • Hand Delivery: 36 Auckland Street, Paarden Eiland, Cape Town, 7405

A request fee may be applicable. The Information Officer will respond within 30 days, subject to extensions permitted under PAIA.

8. Grounds for Refusal of Access

  • Information falls within Chapter 4 of PAIA
  • Disclosure would unreasonably affect third-party rights
  • Information is legally privileged
  • Disclosure is prohibited by law or could endanger safety

9. Description of Data Subject Rights (POPIA)

  • Access to personal information
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Regulator

10. Remedies Available

If access is denied, the requester may lodge an internal appeal (if applicable) or escalate to the Information Regulator or a competent court.

11. Availability of This Manual

  • Available at our registered office
  • Published on our website: www.xplorertours.co.za
  • Available on request via email

12. Information Regulator Contact Details

  • Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • Email: PAIAComplaints@inforegulator.org.za / POPIAComplaints@inforegulator.org.za
  • Website: www.inforegulator.org.za

13. Contact Information

  • Company: Topless Tours (Pty) Ltd t/a Xplorer Tours
  • Street Address: 36 Auckland Street, Paarden Eiland, Cape Town 7405
  • Postal Address: Paarden Eiland, Cape Town 7420
  • Telephone: +27 (21) 511 6000
  • Email: info@xplorertours.co.za